Services
In today’s world, there is a significant dependency on information technology in business operations. IT agility, service quality, and consumption are now directly linked to business imperatives such as revenue, productivity, and reputation, driving the need for a wide range of IT solutions and services.
A reliable, high-performance infrastructure can greatly enhance employee productivity and help achieve the company’s business goals.
ConnectIT collaborates with leading vendors in the networking, collaboration, security, and data center infrastructure fields, providing a wide range of IT solutions and services. With a large number of certified engineers in all areas (ConnectIT engineers hold CCIE expert certifications in Enterprise Infrastructure, Collaboration, Security, and Data Center), we can ensure the seamless integration of new solutions into existing complex infrastructures.
Modern businesses face numerous challenges and opportunities while managing increasingly complex and dynamic technological environments and markets. Driving business growth and innovation through technology investments, including incorporating new and emerging technologies into existing systems, often requires significant expertise and involvement of IT personnel.
ConnectIT’s consulting services can help articulate the future direction of your company’s IT solutions or align your business strategy with the technological capabilities of modern IT solutions.
ConnectIT implements proven strategies and technological solutions to successfully manage IT services and improve client businesses. Through daily interaction with our clients, we strive to find a balance between their business and technical objectives. The experiences gained in this process help us better anticipate potential risks and understand various constraints, not necessarily of a technical nature, that may arise during the implementation of IT solutions and services.
All solutions provided by ConnectIT’s expert team are documented appropriately, including technical designs, conceptual and execution projects, implementation or migration plans, as well as documentation of the as-built state. Additionally, we employ project design and implementation process management to ensure project duration control, cost management, and minimize potential risks.
ConnectIT’s support and maintenance services for IT infrastructure and services help our clients increase the operational efficiency of their data centers, integrated systems, and heterogeneous environments. We provide a single point of contact for inquiries and issues that encompass multiple vendors, product lines, and solutions.
Our support and maintenance services encompass a comprehensive range of offerings, including maintenance, expert customer support, guaranteed service levels with fixed resolution times, and maintenance of the current technological state of equipment based on the requirements and needs of our clients. The support and maintenance services may include:
- Single-source responsibility for third-party hardware, software, and peripheral devices.
- Multi-vendor support services (Cisco, Fortinet, IBM, Fujitsu, HP, EMC & DELL, VMWare).
- Vendor-agnostic support, maintaining network equipment regardless of the manufacturer.
- Remote systems and network management.
- Support extension, maintaining server and storage infrastructure regardless of the manufacturer, platform, or age – even end-of-life systems.
- Remote application management for different backup solutions.
- Consolidated contract management.
- Fast resolution with a proven systematic approach.
- Direct real-time access to expert IT support engineers.
- In addition to the core support team, you also have access to skilled teams of advanced support engineers in the field. Our support teams specialize in defined technology packages and provide third and fourth-level support services. Additionally, field service teams are available for on-site emergency support as needed.
Our support engineers participate in regular internal training programs and training programs led by IT equipment and solution manufacturers. We hold certifications specifically related to unified solutions and are recognized by technology leaders for our expertise in support.
In today’s world, there is a significant dependency on information technology in business operations. IT agility, service quality, and consumption are now directly linked to business imperatives such as revenue, productivity, and reputation, driving the need for a wide range of IT solutions and services.
A reliable, high-performance infrastructure can greatly enhance employee productivity and help achieve the company’s business goals.
ConnectIT collaborates with leading vendors in the networking, collaboration, security, and data center infrastructure fields, providing a wide range of IT solutions and services. With a large number of certified engineers in all areas (ConnectIT engineers hold CCIE expert certifications in Enterprise Infrastructure, Collaboration, Security, and Data Center), we can ensure the seamless integration of new solutions into existing complex infrastructures.
Modern businesses face numerous challenges and opportunities while managing increasingly complex and dynamic technological environments and markets. Driving business growth and innovation through technology investments, including incorporating new and emerging technologies into existing systems, often requires significant expertise and involvement of IT personnel.
ConnectIT’s consulting services can help articulate the future direction of your company’s IT solutions or align your business strategy with the technological capabilities of modern IT solutions.
ConnectIT implements proven strategies and technological solutions to successfully manage IT services and improve client businesses. Through daily interaction with our clients, we strive to find a balance between their business and technical objectives. The experiences gained in this process help us better anticipate potential risks and understand various constraints, not necessarily of a technical nature, that may arise during the implementation of IT solutions and services.
All solutions provided by ConnectIT’s expert team are documented appropriately, including technical designs, conceptual and execution projects, implementation or migration plans, as well as documentation of the as-built state. Additionally, we employ project design and implementation process management to ensure project duration control, cost management, and minimize potential risks.
ConnectIT’s support and maintenance services for IT infrastructure and services help our clients increase the operational efficiency of their data centers, integrated systems, and heterogeneous environments. We provide a single point of contact for inquiries and issues that encompass multiple vendors, product lines, and solutions.
Our support and maintenance services encompass a comprehensive range of offerings, including maintenance, expert customer support, guaranteed service levels with fixed resolution times, and maintenance of the current technological state of equipment based on the requirements and needs of our clients. The support and maintenance services may include:
- Single-source responsibility for third-party hardware, software, and peripheral devices.
- Multi-vendor support services (Cisco, Fortinet, IBM, Fujitsu, HP, EMC & DELL, VMWare).
- Vendor-agnostic support, maintaining network equipment regardless of the manufacturer.
- Remote systems and network management.
- Support extension, maintaining server and storage infrastructure regardless of the manufacturer, platform, or age – even end-of-life systems.
- Remote application management for different backup solutions.
- Consolidated contract management.
- Fast resolution with a proven systematic approach.
- Direct real-time access to expert IT support engineers.
- In addition to the core support team, you also have access to skilled teams of advanced support engineers in the field. Our support teams specialize in defined technology packages and provide third and fourth-level support services. Additionally, field service teams are available for on-site emergency support as needed.
Our support engineers participate in regular internal training programs and training programs led by IT equipment and solution manufacturers. We hold certifications specifically related to unified solutions and are recognized by technology leaders for our expertise in support.
